Privacy Policy - Soho House Clearance

Welcome to Soho House Clearance. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

1. Information We Collect

We may collect various types of information from you, including:

Personal Identification Information: Name, email address, phone number, and other contact details.
Transactional Information: Details about purchases you make, payment information, and billing details.
Technical Data: IP address, browser type, operating system, and browsing behavior.
Location Information: Geolocation data to provide location-based services.
Cookies and Tracking Technologies: To enhance your browsing experience and gather analytics.

2. How We Use Your Information

Your information is used for the following purposes:

Providing Services: To facilitate transactions, process orders, and deliver products.
Improving User Experience: To personalize content and offers based on your preferences.
Communication: To send updates, newsletters, and promotional materials.
Security: To protect against fraud, unauthorized access, and other security threats.
Compliance: To comply with legal obligations and regulations.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: Trusted third parties who assist us in operating our website and conducting our business.
Legal Requirements: When required by law, regulation, or legal processes.
Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These measures include encryption, secure servers, and restricted access to data.

Encryption

All sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our database to be accessible only by authorized personnel.

Access Controls

We limit access to your personal information to employees, contractors, and agents who need to know that information to process it for us.

5. Your Rights

You have the following rights regarding your personal information:

Access: You can request access to your personal data.
Rectification: You can request corrections to any inaccurate or incomplete data.
Deletion: You can request the deletion of your personal data under certain conditions.
Restriction of Processing: You can request that we limit the processing of your data.
Data Portability: You have the right to obtain and reuse your personal data for your own purposes.

6. Cookies and Tracking Technologies

Cookies are small files stored on your device that help us enhance your browsing experience. We use cookies to:

Remember your preferences and settings.
Understand how you interact with our website.
Provide targeted advertising and promotional offers.

You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or the content of these sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our services are not directed towards individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country of residence. By using our services, you consent to the transfer of your information to countries that may have different data protection laws.

Data Protection Measures

We take appropriate measures to ensure that your data is treated securely and in accordance with this Privacy Policy. This includes implementing physical, electronic, and managerial procedures to safeguard and secure the information we collect.

11. Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

12. Changes in Business Ownership

If Soho House Clearance is involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your information becomes subject to a different Privacy Policy.

13. Your Consent

By using our website and services, you hereby consent to our Privacy Policy and agree to its terms.

14. Dispute Resolution

Any disputes arising out of or related to this Privacy Policy shall be resolved through binding arbitration in accordance with the rules of the jurisdiction in which Soho House Clearance operates.

Arbitration Procedures

All claims or disputes will be resolved through arbitration, and no class actions are permitted. The arbitrator's decision will be final and binding.

15. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the jurisdiction in which Soho House Clearance operates, without regard to its conflict of law principles.

16. Feedback and Questions

If you have any questions or feedback regarding this Privacy Policy, you are encouraged to reach out through the appropriate channels provided on our website.

Grievance Redressal

We are committed to addressing any concerns you may have about our privacy practices promptly and effectively.